Point of Sale (POS)


HansaWorld Retail solution includes POS. With using our system, you have quick access to real-time financial figures, stock levels and customer relations information.

Our POS solution handles multiple stock and multiple cash-registers. You can also choose if you want to work online, constantly connected to the rest of your HansaWorld ERP system, or work offline, with synchronization how often you prefer.

HansaWorld POS is very simple to set up, and you are in full control of the cash register peripherals (cash drawer, customer display, receipt printer, barcode scanner and credit-card scanner). You can easily assign specific access rights to each user and personalize the receipt with you own logo and text.

Our solution is multi-platform, running on Windows, Mac OS X or Linux. Our customers using the HansaWorld POS solution say that it is quick to learn and easy to use.

Download POS software system product sheet (pdf)


Table of contents


Hardware Setup. Electronic Point of Sale Environment  (EPOS)

HansaWorld is ideal for an Electronic Point of Sale Environment  (EPOS), such as a shop. HansaWorld's retail POS software system is loaded onto a PC connected to the network, which acts as the till. Various EPOS devices can be connected to the PC and used for data  entry or output by HansaWorld:




“It was important for us that the selling process in the system would be quick and foolproof. It was important that the system was very user friendly, that it’s almost impossible for users to make any errors. I am happy that we have achieved these goals with Enterprise.”


Alan Bekhor, Bekhor Offices




Customer Data Collection Functionality

Retail is a fast-moving environment, and so capturing customer details must be as quick as possible. The power of integrated approach in built-in Retail POS system becomes apparent when you need to capture customer details. If you have dealt with the customer before (whether or not you have sold to them), you can find their details with a couple of keystrokes, and bring in automatically their payment terms, address details and pricing details.

If the customer is unknown to you, it is possible to enter their details quickly from the invoicing screen. In some countries, interfacing to postcode addressing software can further speed up this process, and help to eliminate errors.

Adding new invoice into retail POS software solution by Hansaworld

Pricing

Each customer can be given a price list, for setting their unit prices, and/or a discount matrix (for setting a percentage discount). Price lists can be tax-inclusive or exclusive, and set in any currency. Promotional price lists can be configured, that apply only for a given date range. Prices can be set in this way for all items in the database, or for any individual items or groups of items. Customers can be given “customer-specific” variations to a price list without needing to create a completely new price list. Prices and discounts can also be made dependent on the quantity of an item that is sold.



“With HansaWorld Enterprise we have dramatically reduced
training time for retail operations by 75%.”


Robert Ruigrok, CompNow



Cash, Credit Cards, Gift Vouchers

Payment terms will principally be cash, but can be any of the other terms in the database. For example, you may have trade customers that occasionally pick up their own items rather than requesting delivery and who want to be invoiced. These terms can be overridden for each transaction - for example if the above trade customer feels like paying cash anyway. Accounts Receivable entries will be created automatically where payment in full has not been received.



“We need to have a good view about the overall operation and
sales data in stores, and with HansaWorld Enterprise's wide area
networking capabilities we can log in from anywhere and get a
birds eye view of all the showrooms real-time.”


Ghassan Bendali, iStyle



For cash transactions, HansaWorld's retail POS software system will support multiple payment methods even on the same transaction, such as when a customer pays partly with one or more credit cards and partly in cash. Also cashback transactions may be required, and these are calculated automatically.

At the end of a shift, you enter a summary of payments received, split by payment type, and HansaWorld's retail POS software system reports on the comparison between takings booked and received.

In many countries Enterprise offers cloud services supporting automatic credit card processing. Enterprise also allows you to issue gift vouchers, and track who these were sold to. Gift vouchers can be redeemed as just another payment method, although serial numbers are verified at the same time to ensure the voucher is legitimate.

Enterprise also supports deposit taking, both on a discretionary basis and as a percentage of the total invoice. Items rung through on the till can be shipped subsequently to the customer.

Adding another invoice into retail POS software solution by Hansaworld

Stock

Enterprise has a fully integrated stock system. Refer to Enterprise and Inventory and Warehousing and Enterprise and Purchasing for more details. Inventory elements that can be unusual in other POS systems include:

Interface and Searches

Careful thought has been given to the user interface to ensure ease of use coupled with rapid data capture.
Examples include:

It's vital in many POS environments to have quick searches to find data, in particular customers and items. Enterprise's retail POS software functionality supports searches on any string, with drill-through from lists of matching entries onto the point of sales invoice.

Real-time or Batch

Enterprise is a real-time, fully integrated system. Many of the POS software users will want to benefit from this, by keeping inventory control figures in real-time.

Enterprise’s unique design allows use over wide-area networks, including slow speed networks, without the requirement for expensive, complex third-party software. As a result Enterprise is particularly simple to deploy real-time across multiple sites, allowing you to query inventory in alternative locations where necessary.



"Enterprise has allowed us to merge information from all of our different locations into one database by each shop connecting to the central server directly."


Ilze Neihofere, Aproagrade



Some companies may feel insecure working real-time across multiple sites, and will prefer to use Enterprise’s routines for uploading data from remote locations to the server - these can be run at any regularity, not just the traditional overnight method. This “batch” method also provides a fallback for real-time users, should the network connection go down for any reason.

Queue Busting

In particularly busy retail locations, you may benefit from Enterprise's ability to run on mobile devices such as Windows CE barcode scanners, or Apple's iPod Touch/iPhone. Use barcodes or touchscreen to enter items purchased, and then print to wireless network printers.
Retail POS software solution by Hansaworld on Iphone
Retail POS software solution by Hansaworld on Iphone


Interaction with the Enterprise database

Point of Sales is a module fully integrated with all other parts of the Enterprise database. Many interactions are possible, promoting key efficiencies, in particular:

Accounts

Depending on your choice of real-time or batch, you get either realtime or batch accounting entries as well. Either way, you eliminate the need for any rekeying or building of expensive interfaces, and you can navigate between relevant transactions with single keystrokes.

Inventory

Again depending on your choice of real-time or batch, you get either real-time or batch inventory control entries as well, across all your multiple locations. These figures are simply queried from point of sales entries.

Purchasing

It’s easy to query when to expect delivery of items out of inventory, and store managers have many tools to assist them with purchasing (if they place orders directly on vendors) or with requisitioning (if there is central purchasing).

Customer Relationship Management (CRM)

If you capture data about your customers at point of sale, then it’s straightforward to target mailshots on a regular basis - for example, it takes around a minute to create an emailshot to all customers profiled as interested in your most expensive product and who have not bought it yet.

Document management

Any file can be attached to any record in the Enterprise database. Most frequently this will be pictures attached to the Item record - both to assist with data entry and for printing onto invoices.

Other vertical modules

As Enterprise is a single, integrated database, it’s natural for the POS user to be able to make sales or entries in other parts of the system - subject to access rights. The most frequent such entries include service orders (repairs), raising of maintenance contracts and sales of implementation services.




"When we close for the day, the Cash Up report makes it easy tobalance the cash."


Frank-Steinar Pedersen, Eplehuset